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Outgoing Call Feature Documentation

Overview​

The Outgoing Call features enable automated voice call interactions with users. These features are designed to facilitate dynamic audio content delivery, notifications, or conversational interactions in real-time through AI-powered voice technology.

Voice Trigger Flow Properties​

When creating or configuring a voice trigger flow, you must specify several key properties:

Name​

  • A required field where you enter the name of the flow.
  • The name should be descriptive to clearly identify the flow’s purpose.
  • Example: calling

Select Model​

  • Choose the AI model that will power the voice trigger flow.
  • Available options typically include:
    • GPT-3.5
    • GPT-4
  • GPT-4 is recommended for advanced conversational abilities and nuanced understanding.

Description​

  • An optional field where you can add a detailed description of the flow.
  • Useful for documenting the flow’s purpose, key features, or usage notes.

Outgoing Call Configuration​

The Outgoing Call feature allows you to set up automated voice calls to users, delivering personalized audio messages or notifications.

Key Fields:​

Name​

  • Required field for naming the outgoing call configuration.
  • Should reflect the call’s intent or campaign, e.g., “Appointment Reminder.”

Greeting Message​

  • Required text area where you enter the message users will hear when they answer the call.
  • This message can be dynamic and personalized using AI-generated content.
  • Provides an opportunity to engage the user or convey important information.

Add Numbers​

  • Input field to specify one or more phone numbers to call.
  • You can add multiple numbers by clicking the + Add Phone Number button.
  • Supports dynamic variables via the fx button to insert phone numbers programmatically.

Usage Instructions​

  1. Define the Flow Properties: Enter a clear name and select the AI model (GPT-4 recommended) for the voice interaction flow.

  2. Configure Outgoing Call: Provide a descriptive name for the call campaign, craft a compelling greeting message, and specify the phone numbers to be called.

  3. Submit Configuration: Click OK to save and activate the voice trigger and outgoing call setup.

  4. Monitor and Manage: After deployment, monitor call statuses, engagement, and responses through your system’s analytics or logs.

Best Practices​

  • Use clear and concise greeting messages to maximize user engagement.
  • Personalize calls using AI-generated dynamic content where possible.
  • Validate phone numbers before adding them to the call list.
  • Test calls internally before live deployment to ensure quality and accuracy.
  • Monitor call success and failure rates for ongoing improvements.

Summary​

The Voice Trigger and Outgoing Call features enable powerful automated voice interactions, combining AI-driven conversation with flexible configuration options. These tools support timely, personalized outreach and improve communication efficiency through automated phone calls.